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Privacy Policy

Raynor Hawaii Overhead Doors — Privacy Policy

Effective Date: August 13, 2026

Raynor Hawaii Overhead Doors (“Raynor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://hawaiidoor.com/ (the “Site”), call us, request a service, or otherwise interact with us, including through SMS text messaging in compliance with 10DLC and The Campaign Registry (TCR) regulations.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or provide your information to us.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you request service, request a quote, schedule an appointment, contact us, or otherwise communicate with us. This may include:

  • Full name
  • Mailing address and service address
  • Phone number (including mobile number)
  • Email address
  • Service request and project details
  • Payment information when applicable (processed by secure third-party payment processors)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring and exit pages
  • Date and time of your visit
  • Clickstream and usage data
  • Mobile carrier data and device identifiers

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies (such as Google Analytics and Google Tag Manager) to operate and improve the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings, but disabling cookies may affect the Site’s functionality.

2. How We Use Your Information

We use the information we collect for purposes that include:

  • Providing, operating, and maintaining the Site and our garage door services
  • Scheduling appointments, dispatching technicians, and completing service work
  • Processing payments, sending invoices, and providing receipts
  • Communicating with you about quotes, appointments, follow-ups, and customer support
  • Sending appointment reminders, service updates, and confirmations via phone, email, or SMS
  • Sending promotional offers and marketing communications, with your consent
  • Improving and personalizing your experience on the Site
  • Analyzing how the Site is used and developing new features and services
  • Preventing fraud, securing our systems, and protecting our customers and team
  • Complying with legal obligations, including 10DLC, TCPA, and CAN-SPAM requirements

3. SMS Text Messaging (10DLC Compliance)

Consent to Receive SMS Messages

By providing your mobile phone number through our Site, an online or paper form, in person, or by verbally requesting service, you expressly consent to receive SMS text messages from Raynor Hawaii Overhead Doors at the number provided, including messages sent using an automatic dialing system. Consent is not a condition of purchase.

Messages we may send include appointment confirmations, service reminders, technician arrival notifications, customer support replies, billing notices, and, where you have opted in, promotional offers and marketing communications.

Message Frequency and Cost

Message frequency varies based on your interactions with us. Standard message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges your carrier may impose.

How to Opt Out (STOP)

You can stop receiving SMS messages from Raynor Hawaii Overhead Doors at any time by replying STOP to any text message we send you. After you reply STOP, we will send a single confirmation message and will not send you further SMS messages, except where required to complete an active service request.

How to Get Help (HELP)

For help with our SMS program, reply HELP to any of our messages or contact us using the information at the bottom of this Policy.

Sharing of SMS Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your phone number only with our SMS platform providers and carriers solely for the purpose of delivering messages to you, and these providers are contractually obligated to protect your data.

Carrier Disclaimer

Raynor Hawaii Overhead Doors does not guarantee that messages will be delivered without delays or failures. Carriers are not liable for delayed or undelivered messages.

Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, 10DLC and The Campaign Registry (TCR) carrier requirements, and other applicable federal and state laws. We maintain records of consent and follow all applicable rules for transparency, opt-in, opt-out, and data handling.

4. Email Communications and CAN-SPAM

If you provide your email address, we may send you transactional emails (such as quotes, invoices, and appointment confirmations) and, where permitted, marketing emails about our services and offers. Every marketing email includes an unsubscribe link, and you may also opt out by emailing us. We comply with the CAN-SPAM Act.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only as follows:

  • Service providers: With trusted vendors and contractors who perform services on our behalf, such as scheduling, dispatch, payment processing, SMS and email delivery, hosting, analytics, and customer relationship management. These providers are contractually obligated to keep your information confidential and use it only as needed to support us.
  • Legal requirements: When we believe disclosure is necessary to comply with the law, respond to a subpoena or legal process, enforce our policies, or protect the rights, property, or safety of Raynor Hawaii Overhead Doors, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets.
  • With your consent: Any other sharing for which you have given us permission.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain personal information only as long as is reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete or de-identify it.

8. Your Rights and Choices

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you
  • Request that we correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications by replying STOP to SMS messages or unsubscribing from emails
  • Opt out of the sale or sharing of personal information (we do not sell your information)

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications, including social media platforms such as Facebook and Google. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and post the updated policy on the Site. Material changes may also be communicated by SMS, email, or a notice on the Site. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or to exercise any of the rights described above, please contact us:

Raynor Hawaii Overhead Doors
96-1368 Waihona St. Suite 4, Pearl City, HI 96782
Phone: (808) 676-3667
Website: https://hawaiidoor.com/

Raynor Hawaii Overhead Doors — Terms and Conditions

Effective Date: August 13, 2026

Welcome to Raynor Hawaii Overhead Doors (“Raynor,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website at https://hawaiidoor.com/ (the “Site”), our garage door installation, repair, maintenance, and related services (the “Services”), and our SMS text messaging program (the “Messaging Service”), which is provided in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and 10DLC carrier policies.

By using the Site, requesting Services, or opting into our Messaging Service, you agree to these Terms. If you do not agree, please do not use the Site, the Services, or the Messaging Service.

1. About Raynor Hawaii Overhead Doors

Raynor Hawaii Overhead Doors has provided garage door installation, repair, and maintenance services to homeowners and businesses across the island of Oahu for over 30 years. We are a licensed contractor (License #BC-34263), fully insured, and a certified installer of Clopay garage doors and LiftMaster opener products.

2. Use of the Site

You agree to use the Site and the Services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. Prohibited conduct includes:

  • Using the Site to send unlawful, harassing, defamatory, or fraudulent communications
  • Attempting to gain unauthorized access to any portion of the Site, our systems, or our customer data
  • Interfering with the operation of the Site or any related infrastructure
  • Using the Site to violate any applicable local, state, or federal law

3. Estimates, Quotes, and Service Requests

Estimates and quotes provided through the Site, by phone, by SMS, or in person are based on the information you give us and are subject to confirmation upon on-site inspection. Final pricing may vary based on the actual condition of your garage door system, parts availability, and the scope of work required. We will inform you of any material changes before performing additional work.

Scheduling a service does not guarantee a specific arrival time. We will use reasonable efforts to arrive within the agreed window and will notify you if we are running behind.

4. Payment Terms

Payment is due upon completion of Services, unless otherwise agreed in writing. We accept cash, check, and major credit cards. Past-due balances may be subject to late fees and reasonable collection costs to the maximum extent permitted by law. Returned checks are subject to applicable bank fees.

5. Warranties

Manufacturer warranties on garage doors, openers, and parts are passed through to you according to the manufacturer’s published terms. Raynor Hawaii Overhead Doors also stands behind the workmanship of its installations and repairs as described in your service agreement or invoice. Except as expressly stated, the Services and the Site are provided “as is” without warranties of any kind, express or implied, to the fullest extent permitted by law.

6. SMS Messaging Service Terms (10DLC)

Acceptance of Messaging Terms

These SMS Messaging Service Terms apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Raynor Hawaii Overhead Doors. By providing your mobile number and opting in, you accept these Terms. If you do not agree, do not opt into our Messaging Service.

Consent to Receive Messages

You must explicitly consent to receive messages from Raynor Hawaii Overhead Doors. Consent may be given through our website forms, paper forms, in person, or verbally during a customer service interaction. By opting in, you agree to receive SMS messages from Raynor Hawaii Overhead Doors at the mobile number you provided, including messages sent using an automated system. Consent is not a condition of purchasing any goods or services.

Types of Messages

Messages we send may include:

  • Appointment confirmations, reminders, and rescheduling notices
  • Technician dispatch and arrival updates
  • Quote follow-ups and customer support replies
  • Invoices, payment receipts, and account-related notices
  • Promotional offers, seasonal specials, and other marketing messages where you have opted in

Message Frequency

Message frequency varies based on your interactions with us and your preferences.

Message and Data Rates

Standard message and data rates may apply to any messages you send or receive as part of the Messaging Service. Charges are determined by your mobile carrier and plan.

Opt-Out (STOP)

You may opt out of the Messaging Service at any time by replying STOP to any message we send. After you reply STOP, you will receive a single confirmation message and will not receive additional SMS messages, except where required to complete an active service. To rejoin, follow the original opt-in process.

Help (HELP)

For assistance with the Messaging Service, reply HELP to any message or contact us at (808) 676-3667.

Privacy

Our Privacy Policy describes how we collect, use, and protect your information in connection with the Messaging Service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Permitted Use of the Messaging Service

When using our Messaging Service, you agree to comply with all applicable laws and regulations, including those relating to privacy, telecommunications, and commercial communications. You may not use the Messaging Service to send messages that are unlawful, harassing, threatening, defamatory, obscene, or harmful.

Delivery Disclaimer

Raynor Hawaii Overhead Doors does not guarantee that messages will be delivered without delays or failures. Issues such as network problems, device compatibility, or carrier outages may affect delivery and are outside our control.

SMS Compliance

Our Messaging Service is intended to comply with all applicable local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and 10DLC and The Campaign Registry (TCR) carrier requirements.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, photos, videos, designs, and software, is the property of Raynor Hawaii Overhead Doors or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any portion of the Site without our prior written permission. The name “Raynor Hawaii Overhead Doors,” along with our logos, are trademarks of Raynor Hawaii Overhead Doors. Clopay, LiftMaster, and other third-party brand names referenced on the Site are the property of their respective owners.

8. Third-Party Links and Services

The Site may contain links to third-party websites, products, or services, including manufacturer pages, social media platforms, and review sites. We do not control these third parties and are not responsible for their content, privacy practices, or terms of use. Your interactions with any third party are solely between you and that third party.

9. Disclaimer of Warranties

Except as expressly stated in a written service agreement or invoice, the Site, the Services, and the Messaging Service are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Raynor Hawaii Overhead Doors disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Raynor Hawaii Overhead Doors and its officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, the Services, or the Messaging Service, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or related to these Terms or your use of the Site, the Services, or the Messaging Service will not exceed the amount you paid us for the specific Service that gave rise to the claim, or one hundred dollars ($100), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Raynor Hawaii Overhead Doors and its officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your misuse of the Site, the Services, or the Messaging Service, or your violation of any law or third-party right.

12. Modifications to These Terms

Raynor Hawaii Overhead Doors reserves the right to update or modify these Terms at any time. If we make significant changes, we will notify you by posting the updated Terms on the Site, and where appropriate by SMS or email. Your continued use of the Site, the Services, or the Messaging Service after changes are posted constitutes your acceptance of the updated Terms.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Hawaii, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms, the Site, the Services, or the Messaging Service will be resolved exclusively in the state or federal courts located in Honolulu County, Hawaii, and you consent to the personal jurisdiction of those courts.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement or invoice between you and Raynor Hawaii Overhead Doors, constitute the entire agreement between you and Raynor Hawaii Overhead Doors regarding the subject matter of these Terms and supersede all prior agreements and understandings.

16. Contact Us

If you have questions about these Terms, please contact us:

Raynor Hawaii Overhead Doors
96-1368 Waihona St. Suite 4, Pearl City, HI 96782
Phone: (808) 676-3667
Website: https://hawaiidoor.com/